Enhancing the design of air cargo transportation services via an integrated fuzzy approach (Record no. 27078)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01741naa a2200205uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 8071617281910 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211164029.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 080716s2008 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | CHEN, Chih-Hsien |
| 9 (RLIN) | 35055 |
| 245 10 - TITLE STATEMENT | |
| Title | Enhancing the design of air cargo transportation services via an integrated fuzzy approach |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxfordshire, UK : |
| Name of publisher, distributor, etc. | Taylor & Francis, |
| Date of publication, distribution, etc. | May-June 2008 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | This study presents an integrated fuzzy approach to service process design for air cargo transportation. Fuzzy Set Theory (FST), Balanced Scorecard (BSC), and Theory of Constraints (TOC) are integrated to ensure that the internal process design satisfies the requirements of employees, shareholders and customers. This integrated approach is constructed in three stages. During the first stage, the strategies, strategic objectives, and key performance indicators (KPIs) of the company are developed through the conceptual framework of BSC. During the second stage, the initiator's actions are developed via the five logic tools of TOC. Furthermore, in the third stage, through the integration of BSC and TOC with fuzzy quality function deployment (QFD), KPIs and the initiator's actions were transformed into the design requirements and the technical requirements. Finally, the house of quality (HOQ) was established to design the service process of air cargo transportation based on fuzzy QFD |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | CHANG, Yao-Hui |
| 9 (RLIN) | 35056 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | CHOU, Shuo-Yan |
| 9 (RLIN) | 35057 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total quality management & business excellence |
| Related parts | 19, 5-6, p. 661-680 |
| Place, publisher, and date of publication | Oxfordshire, UK : Taylor & Francis, May-June 2008 |
| International Standard Serial Number | ISSN 14783363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20080716 |
| Operator's initials, OID (RLIN) | 1728^b |
| Cataloger's initials, CIN (RLIN) | Tiago |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20081209 |
| Operator's initials, OID (RLIN) | 1026^b |
| Cataloger's initials, CIN (RLIN) | Zailton |
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