The impact of practical relevance on training transfer : (Record no. 27273)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02043naa a2200181uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 8082017221910 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211164133.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 080820s2008 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | LIEBERMANN, Susanne |
| 9 (RLIN) | 35336 |
| 245 10 - TITLE STATEMENT | |
| Title | The impact of practical relevance on training transfer : |
| Remainder of title | evidence from a service quality training program for german bank clerks |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Danvers, MA : |
| Name of publisher, distributor, etc. | Blackwell Publishing, |
| Date of publication, distribution, etc. | June 2008 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | The management literature provides a variety of recommendations as to how workers' customer orientation might be improved, including through training. Crucial factors in the process of transferring the contents of service quality training programs to practice, however, have not yet been sufficiently analysed. This study proposes and tests a model of transfer motivation and training transfer via structural equation modelling, validating Baldwin and Ford's framework and Kirkpatrick's levels of evaluation. Following the recommendation of Alliger et al., the present study analyses the relationship between Kirkpatrick's levels of evaluation, paying attention to the specificity of the measures at each level. The survey collects data from 213 German bank employees who attended a training program aimed at improving service quality. As hypothesized, the perceived practical relevance of the training was found to exert a strong influence on the reaction of the participants and had a substantial total effect on the motivation to transfer and on actual transfer. Subject to the limitations of the research methodology employed here, it is concluded that trainee satisfaction needs to be conceptually distinguished from perceived practical relevance and that the latter is the main driving force for transfer motivation and transfer |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | HOFFMANN, Stefan |
| 9 (RLIN) | 35337 |
| 773 08 - HOST ITEM ENTRY | |
| Title | International Journal of Training and Development |
| Related parts | 12, 2, p. 74-86 |
| Place, publisher, and date of publication | Danvers, MA : Blackwell Publishing, June 2008 |
| International Standard Serial Number | ISSN 13603736 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20080820 |
| Operator's initials, OID (RLIN) | 1722^b |
| Cataloger's initials, CIN (RLIN) | Tiago |
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