Customer satisfaction and customer loyalty as predictors of future business potential (Record no. 27587)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01126naa a2200193uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 8091916210210 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211164325.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 080919s2008 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | ESKILDSEN, Jacob |
| 9 (RLIN) | 35613 |
| 245 10 - TITLE STATEMENT | |
| Title | Customer satisfaction and customer loyalty as predictors of future business potential |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxfordshire, UK : |
| Name of publisher, distributor, etc. | Taylor & Francis, |
| Date of publication, distribution, etc. | July-August 2008 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | This paper analyses the relationship between customer satisfaction, customer loyalty and the future business potential of existing customers. The data for the analysis come from the Danish Customer Satisfaction Index 2006. Here a total of approximately 2000 private customers evaluated their preferred property insurance provider. Based on theoretical considerations, six assumptions are developed and tested |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | KRISTENSEN, Kai |
| 9 (RLIN) | 35605 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total quality management & business excellence |
| Related parts | 19, 7-8, p. 843-853 |
| Place, publisher, and date of publication | Oxfordshire, UK : Taylor & Francis, July-August 2008 |
| International Standard Serial Number | ISSN 14783363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20080919 |
| Operator's initials, OID (RLIN) | 1621^b |
| Cataloger's initials, CIN (RLIN) | Tiago |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20081209 |
| Operator's initials, OID (RLIN) | 1029^b |
| Cataloger's initials, CIN (RLIN) | Zailton |
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