Managing user expectations on software projects : (Record no. 27966)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01331naa a2200169uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 9012117580810 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211164513.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 090121s2009 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | PETTER, Stacie |
| 9 (RLIN) | 35922 |
| 245 10 - TITLE STATEMENT | |
| Title | Managing user expectations on software projects : |
| Remainder of title | lessons from the trenches |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Amsterdam : |
| Name of publisher, distributor, etc. | Elsevier, |
| Date of publication, distribution, etc. | October 2008 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | Prior research has demonstrated that inappropriate user expectations can have a downstream effect on the use of and user satisfaction with an information system. Although several studies have examined the importance of managing user expectations, there has been little work on how project managers can and should manage user expectations on a software project. In this research, software project managers were interviewed to discover the strategies and tactics that were successful and not-as-successful in managing user expectations. Three general strategies for managing user expectations were identified: user involvement, leadership, and trust. These findings as well as the implications for researchers and practitioners are discussed |
| 773 08 - HOST ITEM ENTRY | |
| Title | International journal of project management |
| Related parts | 26, 7, p. 700-712 |
| Place, publisher, and date of publication | Amsterdam : Elsevier, October 2008 |
| International Standard Serial Number | ISSN 02637863 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20090121 |
| Operator's initials, OID (RLIN) | 1758^b |
| Cataloger's initials, CIN (RLIN) | Tiago |
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