Exchange without capture : (Record no. 27975)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01700naa a2200169uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 9012118475010 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211164520.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 090121s2009 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | GILAD, Sharon |
| 9 (RLIN) | 35937 |
| 245 10 - TITLE STATEMENT | |
| Title | Exchange without capture : |
| Remainder of title | the UK financial ombusdman service's struggle for accepted domain |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Malden, MA : |
| Name of publisher, distributor, etc. | Wiley-Blackwell, |
| Date of publication, distribution, etc. | December 2008 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | This article explores the formation of public organizations''domain perception', that is, their internal interpretation and external articulation of their role and its boundaries. The analysis is based on non-participant observation research of the UK Financial Ombudsman Service (FOS), and archival research of its predecessor organization, which handled consumer complaints regarding the retail selling of financial products. I show that the FOS's articulation of its domain emphasized the strictly individual and confidential nature of its complaint handling, rather than formulation of general principles to guide firms' sale practices. This domain perception embodied an implicit exchange between the ombudsman and the retail financial industry on behalf of consumers, and distinguished the ombudsman's role from that of the Financial Services Authority and the civil courts. The case is employed as means for theory building regarding the nature of public organizations' domain perceptions and the process by which such constructs develop in regulatory contexts |
| 773 08 - HOST ITEM ENTRY | |
| Title | Public administration : an international quarterly |
| Related parts | 86, 4, p. 907-924 |
| Place, publisher, and date of publication | Malden, MA : Wiley-Blackwell, December 2008 |
| International Standard Serial Number | ISSN 00333298 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20090121 |
| Operator's initials, OID (RLIN) | 1847^b |
| Cataloger's initials, CIN (RLIN) | Tiago |
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