Development of e-service quality measure for internet-based financial institutions (Record no. 28148)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01710naa a2200181uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 9013014523210 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211164646.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 090130s2009 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | SOHN, Changsoo |
| 9 (RLIN) | 36135 |
| 245 10 - TITLE STATEMENT | |
| Title | Development of e-service quality measure for internet-based financial institutions |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxfordshire, UK : |
| Name of publisher, distributor, etc. | Taylor & Francis, |
| Date of publication, distribution, etc. | September-October 2008 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | In the early stage of internet markets, internet-based financial institutions competed with traditional financial institutions by providing services at lower prices. However, today, more and more companies are participating in internet markets, nullifying the initial price advantage and resulting in low prices becoming a minimum qualification to compete in the market. Therefore, companies operating in internet markets need something else in order to attract customers. What becomes important for internet-based financial institutions is to provide high quality 'service'. This study raises a research question: 'how do customers evaluate the quality of e-services provided by internet-based financial institutions?' This study reveals six valid and reliable dimensions measuring perceived e-service quality: Trust, Customised communications, Ease of use, Website content and functionality, Reliability and Speed of delivery. These dimensions are validated using confirmatory factor analysis and criterion-related validity |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | TADISINA, Suresh |
| 9 (RLIN) | 36136 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total quality management & business excellence |
| Related parts | 19, 9-10, p. 903-918 |
| Place, publisher, and date of publication | Oxfordshire, UK : Taylor & Francis, September-October 2008 |
| International Standard Serial Number | ISSN 14783363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20090130 |
| Operator's initials, OID (RLIN) | 1452^b |
| Cataloger's initials, CIN (RLIN) | Tiago |
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