Quality management case studies in the UK construction industry (Record no. 28149)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01593naa a2200181uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 9013014542710 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211164647.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 090130s2009 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | DELGADO-HERNANDEZ, David Joaquin |
| 9 (RLIN) | 36137 |
| 245 10 - TITLE STATEMENT | |
| Title | Quality management case studies in the UK construction industry |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxfordshire, UK : |
| Name of publisher, distributor, etc. | Taylor & Francis, |
| Date of publication, distribution, etc. | September-October 2008 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | The UK construction sector has been challenged to adopt manufacturing concepts to improve its performance. Total Quality Management (TQM) has been suggested as one approach that could bring about benefits to the industry. However, to date, the associated literature offers little specific information relating to current practices in the UK. To determine how construction companies deal with quality issues within their processes, seven case studies were performed. The information collected shows that the industry has begun to take up the challenge and, as a result, companies have won repeat business, increased their market shares and improved their customer satisfaction levels. Nevertheless, participant companies also recognised that there are still shortcomings in their practices such as lack of internal communication, ineffective decision-making processes and poor identification of customer needs |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | ASPINWALL, Elaine |
| 9 (RLIN) | 24538 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total quality management & business excellence |
| Related parts | 19, 9-10, p. 919-938 |
| Place, publisher, and date of publication | Oxfordshire, UK : Taylor & Francis, September-October 2008 |
| International Standard Serial Number | ISSN 14783363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20090130 |
| Operator's initials, OID (RLIN) | 1454^b |
| Cataloger's initials, CIN (RLIN) | Tiago |
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