How to improve service quality : (Record no. 28194)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01484naa a2200181uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 9020318425210 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211164708.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 090203s2009 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | TSAI, Yafang |
| 9 (RLIN) | 36205 |
| 245 10 - TITLE STATEMENT | |
| Title | How to improve service quality : |
| Remainder of title | internal marketing as a determining factor |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxfordshire, UK : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | November-December 2008 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | The purpose of this study was to investigate the relationship between three internal marketing practices and service quality. This research adopts a cross-sectional design to examine the relationship between internal marketing and service quality with structural equation modelling. The result of the research clearly shows that there are significant positive relationships between internal marketing practices and service quality. In particular, the results of the present research demonstrate that training programmes have a strong association with service quality. However, the relationship from performance incentives to service quality was not found. Consequently, to deliver excellence service to patients, a hospital must provide training programmes and establish a clear vision about service excellence to nurses |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | TANG, Ta-Wei |
| 9 (RLIN) | 36206 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total quality management and business excellence |
| Related parts | 19, 11-12, p. 1117-1126 |
| Place, publisher, and date of publication | Oxfordshire, UK : Routledge, November-December 2008 |
| International Standard Serial Number | ISSN 14783371 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20090203 |
| Operator's initials, OID (RLIN) | 1842^b |
| Cataloger's initials, CIN (RLIN) | Tiago |
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