Performance improvement after implementing the balanced scorecard : (Record no. 28196)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02228naa a2200205uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 9020318471110 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211164709.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 090203s2009 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | CHANG, Wen-Cheng |
| 9 (RLIN) | 36209 |
| 245 10 - TITLE STATEMENT | |
| Title | Performance improvement after implementing the balanced scorecard : |
| Remainder of title | a large hospital's experience in Taiwan |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxfordshire, UK : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | November-December 2008 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | Mackay Memorial Hospital (MMH) is a medical centre with 2149 beds and more than 9000 outpatient visits per day. In order to enhance its competition, MMH is the first hospital in Taiwan to implement the Balanced Scorecard (BSC) fully for the entire organisation, not just for a specific department. This paper will assess both direct and indirect outcomes since its inception in 2001. From 2003 to 2005, the revenue from services not covered by the National Health Insurance (NHI) increased from NT$1407 million (US$1 = NT$32.9; 1 = NT$39.0) to NT$17,894 million. Inpatient satisfaction rose from 89.07% to 91.9%. The number of visits by disadvantaged patients (those with economic, social or physical disabilities) increased from 82,350 to 97,658 visits. The number of research projects also increased from 46 to 61 projects. The percentage of patients admitted to an intensive care unit in less than 3 hours from arrival in the emergency department increased from 47.8% in 2004 to 82.5% in 2005. BSC has thus been successfully developed and implemented at MMH, most likely for two main reasons. First, right from the beginning, the BSC executive team included the Board of Directors along with senior management personnel. Secondly, departmental BSCs were successfully launched and linked to budget planning after two years of full implementation. It is hoped that the experience of MMH in implementing BSC can be applicable to other healthcare organisations |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | TUNG, Yu-Chi |
| 9 (RLIN) | 36210 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | HUANG, Chun-Hsiung |
| 9 (RLIN) | 36211 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | YANG, Ming-Chin |
| 9 (RLIN) | 36212 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total quality management and business excellence |
| Related parts | 19, 11-12, p. 1143-1154 |
| Place, publisher, and date of publication | Oxfordshire, UK : Routledge, November-December 2008 |
| International Standard Serial Number | ISSN 14783371 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20090203 |
| Operator's initials, OID (RLIN) | 1847^b |
| Cataloger's initials, CIN (RLIN) | Tiago |
No items available.
