Hospital process orientation (HPO) : (Record no. 28200)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01763naa a2200193uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 9020319035710 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211164712.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 090203s2009 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | GEMMEL, Paul |
| 9 (RLIN) | 36223 |
| 245 10 - TITLE STATEMENT | |
| Title | Hospital process orientation (HPO) : |
| Remainder of title | the development of a measurement tool |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxfordshire, UK : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | November-December 2008 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | This paper looks at how process orientation can be measured using data from one large European university hospital. After a restructuring in divisions and the implementation of the care programmes and clinical pathways, hospital management came to the conclusion that they had no tools to evaluate if these changes were resulting in a process orientation on the work-floor. In agreement with hospital management, an existing tool of Business Process Orientation measurement was adopted and adapted to the specific context of healthcare. This paper reports on how the measurement tool was changed and validated in order to come up with a useful instrument to measure the process orientation of the employees in the hospital. The Hospital Process Orientation (HPO) tool can be useful to measure the effects of changes that are assumed to lead to more process orientation or even patient focus. In this way the pay-off of these investments can be made more tangible. The HPO tool offers hospitals a way to evaluate how they are evolving towards more process orientation |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | VANDAELE, Darline |
| 9 (RLIN) | 36224 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | TAMBEUR, Wim |
| 9 (RLIN) | 36225 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total quality management and business excellence |
| Related parts | 19, 11-12, p. 1207-1217 |
| Place, publisher, and date of publication | Oxfordshire, UK : Routledge, November-December 2008 |
| International Standard Serial Number | ISSN 14783371 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20090203 |
| Operator's initials, OID (RLIN) | 1903^b |
| Cataloger's initials, CIN (RLIN) | Tiago |
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