Affective leadership and emotional labor : (Record no. 28544)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01489naa a2200181uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 9031914013710 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211164834.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 090319s2009 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | KIEL, Douglas |
| 9 (RLIN) | 36561 |
| 245 10 - TITLE STATEMENT | |
| Title | Affective leadership and emotional labor : |
| Remainder of title | a view from the local level |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Malden, MA : |
| Name of publisher, distributor, etc. | Blackwell Publishers, |
| Date of publication, distribution, etc. | January / February 2009 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | At first glance, readers of Professors Newman, Guy, and Mastracci's article may conclude that emotional labor and affective leadership are obvious qualities that we should expect from adults in the workplace. It seems that effective employees and managers have always shown strengths in these competencies. Is this another academic effort to explore an area that practitioners already understand and manage fairly well? Further reflection reveals, however, that taking emotional labor and affective leadership for granted can lead to dire consequences. Failure to empathize and manage emotions during citizen contact events can create costs in money and, in the most severe cases, costs in lives. A lack of appreciation for affective leadership can produce productivity and morale problems that, again, create costs for all involved |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | WATSON, Douglas J |
| 9 (RLIN) | 11209 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Public administration review : PAR |
| Related parts | 69, 1, p. 21-24 |
| Place, publisher, and date of publication | Malden, MA : Blackwell Publishers, January / February 2009 |
| International Standard Serial Number | ISSN 00333352 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20090319 |
| Operator's initials, OID (RLIN) | 1401^b |
| Cataloger's initials, CIN (RLIN) | Tiago |
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