NPM : (Record no. 29678)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02267naa a2200181uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 9082017284337 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211165159.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 090820s2009 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | JANSEN, E. Pieter |
| 9 (RLIN) | 37346 |
| 245 10 - TITLE STATEMENT | |
| Title | NPM : |
| Remainder of title | Cybernetics and styles of dealing with performance information - do performance measures matter? |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Birmingham : |
| Name of publisher, distributor, etc. | Taylor & Francis, |
| Date of publication, distribution, etc. | February 2008 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | Although performance information is a key element of NPM, politicians and managers rarely use this information. This paper investigates two alternative explanations for the intensity of information use. First, in cybernetic control information is used to make clearly pre-defined decisions and consequently the contents of performance reports should match the information needs of its receivers. In cybernetic forms of management a poor match could explain the low intensity with which receivers of performance reports use these documents; i.e., decision-makers do not receive the 'right' performance measures. Second, in non-cybernetic forms of management the contents of performance reports have little effect on the intensity with which their receivers use these documents. In non-cybernetic management, the availability of a routine to deal with performance reports in a discussion-provoking manner can explain the intensity with which these documents are used. This paper demonstrates that the contents of performance reports hardly affect the intensity with which politicians and managers use these documents. Rather, it is the availability of a carefully developed approach for non-cybernetic control, including a discussion-provoking style of dealing with performance reports, that explains the use of these documents. Performance measures may matter as a starting point for further discussions, but the selection of the 'right' measures, i.e. measures that precisely match the information needs of their receivers, seems to have little effect on the intensity with which these measures are used. |
| 773 08 - HOST ITEM ENTRY | |
| Title | Local Government Studies |
| Related parts | 34, 1, p. 39-60 |
| Place, publisher, and date of publication | Birmingham : Taylor & Francis, February 2008 |
| International Standard Serial Number | ISSN 03003930 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20090820 |
| Operator's initials, OID (RLIN) | 1728^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20090827 |
| Operator's initials, OID (RLIN) | 1557^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
No items available.
