A systematic approach to reduce human and system-related errors causing customer dissatisfaction in a production environment (Record no. 30085)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01922naa a2200253uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 9092215561137 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211165449.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 090922s2009 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | PAKDIL, Fatma |
| 9 (RLIN) | 24466 |
| 245 10 - TITLE STATEMENT | |
| Title | A systematic approach to reduce human and system-related errors causing customer dissatisfaction in a production environment |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | UK : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | jan./fev. 2009 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | In this study, a systematic methodology for business process improvement, which aims to eliminate human and system-related errors resulting in customer dissatisfaction in a production environment, is presented. The proposed methodology consists of problem identification and analysis, preventing human-related errors and system-related error steps respectively. The methodology was also implemented in a real-life organisation. Current and proposed systems are compared via a simulation model to examine the results of process improvements. The case study shows that the proposed methodology works exceedingly well and yields considerable improvement in the process under study. The most important and impressive difference of this paper from the previous literature is that process improvement needs are derived directly from customer dissatisfaction reasons and solved by the proposed systematic methodology. In this way human-related and system-related errors were perceived opportunities for improvement. |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | business process management; mistake-proofing; simulation; human errors |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | ÖZKÖK, Onur |
| 9 (RLIN) | 37713 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | DENGIZ, Berna |
| 9 (RLIN) | 37714 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | KARA, Imdat |
| 9 (RLIN) | 37715 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | SELVI, Nilay |
| 9 (RLIN) | 37716 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | KARGI, Alper |
| 9 (RLIN) | 37717 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total Quality Management & Business Excellence |
| Related parts | 20, 1-2, p. 129-138 |
| Place, publisher, and date of publication | UK : Routledge, jan./fev. 2009 |
| International Standard Serial Number | ISSN 14783363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20090922 |
| Operator's initials, OID (RLIN) | 1556^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20091009 |
| Operator's initials, OID (RLIN) | 1103^b |
| Cataloger's initials, CIN (RLIN) | Carolina |
No items available.
