Policing with a smile : (Record no. 30200)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01982naa a2200181uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 9092914333037 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211165610.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 090929s2009 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | NEEDHAM, Catherine |
| 9 (RLIN) | 34717 |
| 245 10 - TITLE STATEMENT | |
| Title | Policing with a smile : |
| Remainder of title | narratives of consumerism in new labour's criminal justice policy |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Malden, MA : |
| Name of publisher, distributor, etc. | Blackwell, |
| Date of publication, distribution, etc. | March 2009 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | A recurrent theme in New Labour's public service reforms has been a tendency to orient services to the user as a consumer or customer of those services. However a consumerist approach and particularly the 'customer is always right' imperative appears problematic in relation to criminal justice. This article uses content analysis to explore the use of consumerist narratives by selected members of the UK criminal justice policy network (Prime Minister, Home Office and local government). It finds that the terms customer and consumer are used less in relation to criminal justice than they are in relation to other public services. When used, it is 'law-abiding citizens', particularly victims and witnesses, that are the priority customers of the service. Customer-orientated policing is primarily about standardizing services and encouraging more coproductive behaviours. The language of choice and personalization, which has come to characterize New Labour's approach to public service reform, has as yet had little penetration into criminal justice. However, the policy network is fragmented, with different narratives of consumerism emerging from Tony Blair (the then Prime Minister), the Home Office and local government, demonstrating the contingent ways in which policy-makers draw on historical traditions. |
| 773 08 - HOST ITEM ENTRY | |
| Title | Public Administration: an international quarterly |
| Related parts | 87, 1, p. 97-116 |
| Place, publisher, and date of publication | Malden, MA : Blackwell, March 2009 |
| International Standard Serial Number | ISSN 00333298 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20090929 |
| Operator's initials, OID (RLIN) | 1433^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20091009 |
| Operator's initials, OID (RLIN) | 1348^b |
| Cataloger's initials, CIN (RLIN) | Carolina |
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