The importance of subjective data for public agency performance evaluation (Record no. 31779)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01347naa a2200217uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0030409342737 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211170340.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 100304s2008 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | SHINGLER, John |
| 9 (RLIN) | 38892 |
| 245 10 - TITLE STATEMENT | |
| Title | The importance of subjective data for public agency performance evaluation |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Hoboken : |
| Name of publisher, distributor, etc. | Wiley-Blackwell, |
| Date of publication, distribution, etc. | nov./dez. 2008 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | Evaluations of public agency performance is typically rooted in objective performance measurements. However, some researchers contend that evaluation is not complete if the perceptions of an agency's client are overlooked. This essay supports combining subjective client insight with objective data in the evaluation process. Survey results and internal performance data are applied from a state agency to investigate citizen disputes with utility companies. Regression analyses present metrics for demonstrating that sbjective data provides invaluable information for evaluation agency performance. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | LOON, Mollie E. Van |
| 9 (RLIN) | 38893 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | ALTER, Theodore R. |
| 9 (RLIN) | 38894 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | BRIDGER, Jeffrey C. |
| 9 (RLIN) | 38895 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Public Administration Review - Par |
| Related parts | 68, 6, p. 1101-1111 |
| Place, publisher, and date of publication | Hoboken : Wiley-Blackwell, nov./dez. 2008 |
| International Standard Serial Number | ISSN 00333352 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20100304 |
| Operator's initials, OID (RLIN) | 0934^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20100309 |
| Operator's initials, OID (RLIN) | 1555^b |
| Cataloger's initials, CIN (RLIN) | Carolina |
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