Service co-production and value co-creation : (Record no. 31947)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01394naa a2200193uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0031711394237 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211170448.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 100317s2008 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | ORDANINI, Andrea |
| 9 (RLIN) | 7976 |
| 245 10 - TITLE STATEMENT | |
| Title | Service co-production and value co-creation : |
| Remainder of title | the case for a service-oriented architecture (SOA) |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Dorchester : |
| Name of publisher, distributor, etc. | Elsevier, |
| Date of publication, distribution, etc. | October 2008 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | An emerging marketing management logic proposes a new perspectives on service activities, which previously have been subject to a biased goods-dominant logic. According to this new logic, customers always are co-producers of service and co-creators of value, not simple marketing tragets, because they mobilize knowledge and other resources in the service process that affect the success of a value proposition. This article explores this key proposition, analyzing service co-production and value co-creation phenomena in the business-to-business segment and focusing on the case of service-oriented architecture (SOA) with an in-depth, qualitative analysis of two firms pioneering the implementation of SOA solutions. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | PASINI, Paolo |
| 9 (RLIN) | 39023 |
| 773 08 - HOST ITEM ENTRY | |
| Title | European Management Journal |
| Related parts | 26, 5, p. 289-297 |
| Place, publisher, and date of publication | Dorchester : Elsevier, October 2008 |
| International Standard Serial Number | ISSN 02632373 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20100317 |
| Operator's initials, OID (RLIN) | 1139^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20100322 |
| Operator's initials, OID (RLIN) | 1644^b |
| Cataloger's initials, CIN (RLIN) | Carolina |
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