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Reforming social services in Hong Kong : (Record no. 32024)

000 -LEADER
fixed length control field 01653naa a2200181uu 4500
001 - CONTROL NUMBER
control field 0032211584437
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20190211170552.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 100322s2008 xx ||||gr |0|| 0 eng d
999 ## - SYSTEM CONTROL NUMBERS (KOHA)
Koha Dewey Subclass [OBSOLETE] PHL2MARC21 1.1
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name WONG, H. K.
9 (RLIN) 39082
245 10 - TITLE STATEMENT
Title Reforming social services in Hong Kong :
Remainder of title the role of contracting and performance management in the non-profit sector
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Richmond :
Name of publisher, distributor, etc. Wiley-Blackwell,
Date of publication, distribution, etc. March 2008
520 3# - SUMMARY, ETC.
Summary, etc. Contracts and performance management, along with the concept of consumerism, have become the fundamental metaphors for New Public Management (NPM) and key changes in the public service. 'Doing well while doing good' and finding generally acceptable accountability measures for social services have become the perennial aspirations of planners, service providers and funders. This article examines the contingent factors and rationales behind the quality movement and recontracting exercise in reforming the delivery of personal social service programs in Hong Kong within the framework of New Public Management (NPM). It explains the use of long-term relational contracts rather than the standard business contracts between the government as funder and non-profit organisations as service providers. It also deals with the complex relationships among quality issues, quality standards, consumerism, accountability, performance indicators, and performance management.
773 08 - HOST ITEM ENTRY
Title Australian Journal of Public Administration: AJPA
Related parts 67, 1, p. 97-105
Place, publisher, and date of publication Richmond : Wiley-Blackwell, March 2008
International Standard Serial Number ISSN 03136647
Record control number
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Periódico
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20100322
Operator's initials, OID (RLIN) 1158^b
Cataloger's initials, CIN (RLIN) Daiane
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20100326
Operator's initials, OID (RLIN) 1035^b
Cataloger's initials, CIN (RLIN) Carolina

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