ICT based service innovation a challenge for project management (Record no. 32137)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 01597naa a2200205uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0032512075237 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211170722.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 100325s2009 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | BYGSTAD, Bendik |
| 9 (RLIN) | 39265 |
| 245 10 - TITLE STATEMENT | |
| Title | ICT based service innovation a challenge for project management |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Exeter, UK : |
| Name of publisher, distributor, etc. | Elsevier, |
| Date of publication, distribution, etc. | April 2009 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | In this paper we investigate to what extent ICT based service innovation can be successfully facilitated by traditional project management thinking. Should service innovation initiatives be organized the same way as high-tech product innovation, i.e. with expert teams in well structured projects? Or should they be organized in some looser fashion, with more interaction with users and other stakeholders? |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | Our empirical evidence is a survey of 130 public sector projects in Norway, run within a national e-government program. We find that ICT based service innovation is not associated with a tightly run project (focused on cost, time and quality) or a professional project manager. Rather, successful service innovation is found in projects with a strong integration with the service providing organization and the external users of the services. We discuss three alternative models as an agenda for further research. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | LANESTEDT, Gjermund |
| 9 (RLIN) | 39266 |
| 773 08 - HOST ITEM ENTRY | |
| Title | International Journal of Project Management |
| Related parts | 27, 3, p. 234-242 |
| Place, publisher, and date of publication | Exeter, UK : Elsevier, April 2009 |
| International Standard Serial Number | ISSN 02637863 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20100325 |
| Operator's initials, OID (RLIN) | 1207^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20100326 |
| Operator's initials, OID (RLIN) | 1109^b |
| Cataloger's initials, CIN (RLIN) | Carolina |
No items available.
