Exit, voice and quality in the English education sector (Record no. 32349)
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| 001 - CONTROL NUMBER | |
| control field | 0041511240037 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211170919.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 100415s2009 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | WILSON, Deborah |
| 9 (RLIN) | 36051 |
| 245 10 - TITLE STATEMENT | |
| Title | Exit, voice and quality in the English education sector |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxford : |
| Name of publisher, distributor, etc. | Wiley-Blackwell, |
| Date of publication, distribution, etc. | December 2009 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | The use of choice as a mechanism to improve public service delivery is now well established in the UK. Current policy discourse additionally considers voice as a further, complementary, user-driven mechanism. In this article I scrutinize the assumption that choice (exit) and voice complement each other in creating user-driven incentives to increase quality for all consumers in the context of education. I do this by going back to Hirschman's thesis on 'Exit, Voice and Loyalty', focusing in particular on the definitions of quality put forward by him. I apply his analysis to the English education sector and show that, while the current policy discourse evokes the language of Hirschman, it doesn't follow through on the actual implications of his analysis. In particular, I argue that in the current system, choice and voice may complement each other for only a subset of consumers. |
| 773 08 - HOST ITEM ENTRY | |
| Title | Social Policy & Administration |
| Related parts | 43, 6, p. 571-584 |
| Place, publisher, and date of publication | Oxford : Wiley-Blackwell, December 2009 |
| International Standard Serial Number | ISSN 01445596 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20100415 |
| Operator's initials, OID (RLIN) | 1124^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20100420 |
| Operator's initials, OID (RLIN) | 1617^b |
| Cataloger's initials, CIN (RLIN) | Carolina |
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