The management of citizen participation in Taiwan : (Record no. 33125)
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| 000 -LEADER | |
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| fixed length control field | 01997naa a2200205uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0051410443437 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211171604.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 100514s2003 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | CHEN, Don-yun Chen |
| 9 (RLIN) | 40092 |
| 245 10 - TITLE STATEMENT | |
| Title | The management of citizen participation in Taiwan : |
| Remainder of title | a case study of Taipei city government's citizen complaints system |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York : |
| Name of publisher, distributor, etc. | Marcel Dekker, |
| Date of publication, distribution, etc. | 2003 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | Citizen participation is one of the core values of democracy. Democratization means an increase in citizen participation in public affairs. However, the issue of democratization is rarely studied in the field of public administration. In this article, we use the Taipei City Government (TCG) Citizen Complaints System to illustrate some tensions relating to citizen participation in a newly democratizing country. We interviewed the TCG officials to piece together the puzzle of how the citizen complaints system works. Furthermore, we conducted a survey on how each channel and media is used by citizens to file their complaints. Then, we focused on the development of the Taipei City Mayor's e-mail box to see how the tension between participation and cost is handled by utilizing newly emerging information technology. We then evaluate these developments in terms of publicity, accessibility, and accountability suggested by Senevirante and Cracknell (Seneviratne, M.; Cracknell, S. Consumer complaints in public sector services. Public Admin. 1988, 66, 181-193). Accordingly, we propose suggestions for improvement from these three aspects for TCG and other governments as well to establish a citizen complaints system that substantiates democracy. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | HUANG, Tong-yi |
| 9 (RLIN) | 40093 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | HSAIO, Naiyi |
| 9 (RLIN) | 40094 |
| 773 08 - HOST ITEM ENTRY | |
| Title | International Journal of Public Administration - IJPA |
| Related parts | 26, 5, p. 525-548 |
| Place, publisher, and date of publication | New York : Marcel Dekker, 2003 |
| International Standard Serial Number | ISSN 01900692 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20100514 |
| Operator's initials, OID (RLIN) | 1044^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20100517 |
| Operator's initials, OID (RLIN) | 1042^b |
| Cataloger's initials, CIN (RLIN) | Carolina |
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