Performance improvement and performance dysfunction : (Record no. 33177)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01850naa a2200193uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0051717510137 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211171624.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 100517s2009 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | KELMAN, Steven |
| 9 (RLIN) | 16996 |
| 245 10 - TITLE STATEMENT | |
| Title | Performance improvement and performance dysfunction : |
| Remainder of title | an empirical examination of distortionary impacts of the emergency room wait-time target in the English National Health Service |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Cary : |
| Name of publisher, distributor, etc. | Oxford University, |
| Date of publication, distribution, etc. | oct. 2009 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | The literature on the use of performance measurement in government has focused much attention on hypothesized unintended dysfunctional consequences that such measurement may produce. We conceptualize these dysfunctional consequences as involving either effort substitution (reducing effort on nonmeasured performance dimensions) or gaming (making performance on the measured performance dimension appear better, when in fact it is not). In this paper, we examine both performance impacts and dysfunctional consequences of the establishment in the English National Health Service of a performance target that no patient presenting in a hospital accident and emergency department (emergency room) wait more than 4 hours for treatment. Using data from all 155 hospital trusts in England, we find dramatic wait-time performance improvements between 2003 and 2006 and no evidence for any of the dysfunctional effects that have been hypothesized in connection with this target. We conclude by discussing when one would expect dysfunctional effects to appear and when not |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | FRIEDMAN, John N |
| 9 (RLIN) | 40139 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Journal of Public Administration Research and Theory |
| Related parts | 19, 4, p. 917-946 |
| Place, publisher, and date of publication | Cary : Oxford University, oct. 2009 |
| International Standard Serial Number | ISSN 10531858 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20100517 |
| Operator's initials, OID (RLIN) | 1751^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20120517 |
| Operator's initials, OID (RLIN) | 1357^b |
| Cataloger's initials, CIN (RLIN) | Geisneer |
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