Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science : (Record no. 33243)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01546naa a2200205uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0051816095537 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211171712.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 100518s2009 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | NG, Irene C. L. |
| 9 (RLIN) | 40173 |
| 245 10 - TITLE STATEMENT | |
| Title | Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science : |
| Remainder of title | evidence from the defense industry |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxford : |
| Name of publisher, distributor, etc. | Elsevier, |
| Date of publication, distribution, etc. | December 2009 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | Two outcome-based defence contracts are studied in the attempt to better understand the provision of services in maintenance, repair and overhaul (MRO) environment that is contracted on the outcome of the equipment, rather than the provision of equipment. The nature of the contract changes the dynamics of the delivery, bringing complex issues such as customer behaviours and involvement to the forefront, with both customer and firm focused on value co-creation and co-production, rather than each partys contractual obligation. We uncover four areas that are crucial in the understanding of value co-production in service delivery and analysed them through a systems approach combined with the application of the service-dominant logic, both considered as the theoretical underpinnings of service science. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | MAULL, Roger |
| 9 (RLIN) | 40174 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | YIP, Nick |
| 9 (RLIN) | 40175 |
| 773 08 - HOST ITEM ENTRY | |
| Title | European Management Journal |
| Related parts | 27, 6, p. 377-387 |
| Place, publisher, and date of publication | Oxford : Elsevier, December 2009 |
| International Standard Serial Number | ISSN 02632373 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20100518 |
| Operator's initials, OID (RLIN) | 1609^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20100531 |
| Operator's initials, OID (RLIN) | 1235^b |
| Cataloger's initials, CIN (RLIN) | Carolina |
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