The causal relationship between service quality, corporate image and adults' learning satisfaction and loyalty : (Record no. 33394)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01968naa a2200217uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0052014351237 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211171830.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 100520s2009 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | KUO, Yen-Ku |
| 9 (RLIN) | 40329 |
| 245 10 - TITLE STATEMENT | |
| Title | The causal relationship between service quality, corporate image and adults' learning satisfaction and loyalty : |
| Remainder of title | a study of professional training programmes in taiwanese vocational institute |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxfordshire : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | jul./ago. 2009 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | Vocational education has constituted one of the key factors in the rapid growth of the Taiwanese economy in the past decades. Recent increases in the number of vocational training institutes have resulted in higher market competition. Under such circumstances, institutes view themselves as providers of a quality service in order to attract prospective students. The study proposes a total student experience model that views service quality and institution image as critical factors that promote students' satisfaction level, which ultimately influences students' loyalty toward vocational training institutes. Data collected from a vocational training institute in Taiwan (n = 321) were analysed using structural equation modelling. Results showed that service quality and institution image are critical elements in maintaining student satisfaction; service quality and institution image influence student loyalty indirectly through student satisfaction levels. Thus, vocational training institutes should promote students' satisfaction and reactions in conjunction with improving service quality and institution image. |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Volume 20 |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Numbers 7-8 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | YE, Kung-Don |
| 9 (RLIN) | 40330 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total Quality Management & Business Excellence |
| Related parts | 20, 7-8, p. 749-762 |
| Place, publisher, and date of publication | Oxfordshire : Routledge, jul./ago. 2009 |
| International Standard Serial Number | ISSN 14783363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20100520 |
| Operator's initials, OID (RLIN) | 1435^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20100531 |
| Operator's initials, OID (RLIN) | 1318^b |
| Cataloger's initials, CIN (RLIN) | Carolina |
No items available.
