Quality governance (Record no. 33397)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02191naa a2200205uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0052014385037 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211171833.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 100520s2009 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | JOCHEM, Roland |
| 9 (RLIN) | 40334 |
| 245 10 - TITLE STATEMENT | |
| Title | Quality governance |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxfordshire : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | jul./ago. 2009 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | The aim is to provide a methodology including procedure and tools, which allows enterprises to define adequate quality criteria for their performance, to measure their performance and quality and to derive reasonable actions to take for optimisation. An enterprise engineering method called IEM (Integrated Enterprise Modelling) is described in combination with the usage of the Six Sigma approach for performance measurement of an enterprise. Based on these two instruments a methodology is developed for the determination of adequate quality and performance criteria and reasonable measures for the enterprise organisations. The method for quality governance consists of five steps and corresponding instruments and is the 'basic circle' for continuous optimisation of the processes of the entire enterprise: (1) description of enterprise objects and processes in an enterprise model; (2) definition and measurement of process quality criteria in a 'process quality index/profile' related to the Enterprise Processes; (3) definition and assessment of enterprise quality criteria in an 'enterprise quality scorecard'; (4) monitoring and control in a 'quality cockpit'; (5) derivation of required measures and usage of the Six Sigma method for optimisation. Practical questions will be solved by using the method: 'What are the adequate quality criteria and methods to ensure such performance? What are the measures to be taken to be able to build up, optimise and operate an enterprise successfully? What must we do to get quality governance?" |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Volume 20 |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Numbers 7-8 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total Quality Management & Business Excellence |
| Related parts | 20, 7-8, p. 777-785 |
| Place, publisher, and date of publication | Oxfordshire : Routledge, jul./ago. 2009 |
| International Standard Serial Number | ISSN 14783363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20100520 |
| Operator's initials, OID (RLIN) | 1438^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20100531 |
| Operator's initials, OID (RLIN) | 1319^b |
| Cataloger's initials, CIN (RLIN) | Carolina |
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