Development of an integrated model of a business excellence system (Record no. 33411)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01844naa a2200205uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0052015045937 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211171846.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 100520s2009 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | YANG, Ching-Chow |
| 9 (RLIN) | 34995 |
| 245 10 - TITLE STATEMENT | |
| Title | Development of an integrated model of a business excellence system |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxfordshire : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | set./out. 2009 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | In the era of a new century, high utilisation of technology and the Internet has caused dramatic changes in the market environment and business management. Therefore, industries will have to adopt many management systems or tools, especially the prevailing management systems. But they often encounter many problems in the implementation of these systems individually. It is needed to integrate these systems for the organisations to energise excellent performance. The aim of this paper is to develop an integrated business excellence system that incorporates total quality management (TQM), the Six Sigma programme, and other management methods or tools. The system is based on the frameworks of the Malcolm Baldrige National Quality Award (MBNQA) and the European Quality Award (EQA). Because the aim of implementing a business excellence system such as this is to achieve customer loyalty and excellent corporate performance, an integrated performance management system - incorporating strategic planning, Balanced Scorecard, and Hoshin management - is also developed and embedded in the integrated business excellence system presented here. |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Volume 20 |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Numbers 9-10 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total Quality Management & Business Excellence |
| Related parts | 20, 9-10, p. 931-944 |
| Place, publisher, and date of publication | Oxfordshire : Routledge, set./out. 2009 |
| International Standard Serial Number | ISSN 14783363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20100520 |
| Operator's initials, OID (RLIN) | 1504^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20100531 |
| Operator's initials, OID (RLIN) | 1324^b |
| Cataloger's initials, CIN (RLIN) | Carolina |
No items available.
