Determinants of online service satisfaction and theirs impacts on behavioural intentions (Record no. 33413)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01403naa a2200241uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0052015101837 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211171847.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 100520s2009 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | ZENG, Fue |
| 9 (RLIN) | 40360 |
| 245 10 - TITLE STATEMENT | |
| Title | Determinants of online service satisfaction and theirs impacts on behavioural intentions |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxfordshire : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | set./out. 2009 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | The paper aims to identify the key antecedents of overall online service satisfaction and reveals their pattern of impact on behavioural consequences. Five determinants of e-service satisfaction were first developed by an exploratory study among online banking users. Data collected through a web-based survey of 235 online service users suggest that each antecedent of e-service satisfaction influences the four behavioural intentions either directly or indirectly through the mediation of overall satisfaction. Theoretical and practical implications of these findings are examined and discussed in depth. |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Volume 20 |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Numbers 9-10 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | HU, Zuohao |
| 9 (RLIN) | 40361 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | CHEN,Rrong |
| 9 (RLIN) | 40362 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | YANG, Zhilin |
| 9 (RLIN) | 40363 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total Quality Management & Business Excellence |
| Related parts | 20, 9-10, p. 953-970 |
| Place, publisher, and date of publication | Oxfordshire : Routledge, set./out. 2009 |
| International Standard Serial Number | ISSN 14783363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20100520 |
| Operator's initials, OID (RLIN) | 1510^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20100531 |
| Operator's initials, OID (RLIN) | 1324^b |
| Cataloger's initials, CIN (RLIN) | Carolina |
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