Relative impacts from product quality, service quality, and experience quality on customer perceives value and intention to shop for the coffee shop market (Record no. 33435)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 02000naa a2200217uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0052016130937 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211171904.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 100520s2009 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | YU, Hueiju |
| 9 (RLIN) | 40404 |
| 245 10 - TITLE STATEMENT | |
| Title | Relative impacts from product quality, service quality, and experience quality on customer perceives value and intention to shop for the coffee shop market |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxfordshire : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | nov./dez. 2009 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | This paper provides empirical results on relative impacts from product quality, service quality and experience quality on customer perceived value and intention to shop in the future, for a coffee shop market. Pine and Gilmore's (1999, 2000) framework of an experience economy generally assumes experience is a major contributor, compared with product and service, to a customer's perceived value. While an experience economy gets more attention in the retailing sector, few empirical studies have been done. This study tries to fill the gap and hypothesises that the relative impacts of the experience economy would be different over individual differences. Starbucks coffee shops were chosen as the target retailers. A questionnaire was used to collect both quantitative and qualitative data from 147 customers of Starbucks coffee in Taiwan. The evidence reveals that Pine and Gilmore's framework of an experience economy is not always true. The relative importance of product, service and experience changes over the income levels and the frequency of consumption. In addition, the findings also contribute some valuable insights to better use the model of the experience economy. |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Volume 20 |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Numbers 11-12 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | FANG, Wenchang |
| 9 (RLIN) | 40405 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total Quality Management & Business Excellence |
| Related parts | 20, 11-12, p. 1273-1285 |
| Place, publisher, and date of publication | Oxfordshire : Routledge, nov./dez. 2009 |
| International Standard Serial Number | ISSN 14783363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20100520 |
| Operator's initials, OID (RLIN) | 1613^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20100531 |
| Operator's initials, OID (RLIN) | 1329^b |
| Cataloger's initials, CIN (RLIN) | Carolina |
No items available.
