Employees' perspective on the effectiveness of ISO 9000 certification : (Record no. 33438)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02036naa a2200241uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0052016214337 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211171906.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 100520s2009 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | KUO, Tsuang |
| 9 (RLIN) | 24541 |
| 245 10 - TITLE STATEMENT | |
| Title | Employees' perspective on the effectiveness of ISO 9000 certification : |
| Remainder of title | a total quality management framework |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxfordshire : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | nov./dez. 2009 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | ISO 9000 has been widely adopted as a quality management system for improving competitiveness around the world, but with mixed success. As most competitors in the industries that require ISO registration are already registered, companies are now looking for tangible internal benefits from the standards. This study utilises a survey instrument directly tied to MBNQA criteria, frequently used to represent the various views of the constructs associated with TQM, to examine the effectiveness of ISO 9000 implementations towards Total Quality Management practices and operational performance from employees' perspective. Two observations are concluded: (1) ISO certifications significantly improve the effectiveness of quality management practices. Small divisions claim more improvement than large ones. Service experienced better improvement than manufacturing in five out of six areas investigated. Experienced divisions enjoy more improvement than novice ones. (2) ISO certification does bring significant benefits to improve the level of quality performance. While the effect of size is mixed, neither the years of registration nor the nature of operations has an effect on quality performance. |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Volume 20 |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Numbers 11-12 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | CHANG, Tsun-Jin |
| 9 (RLIN) | 40409 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | HUNG, Kuei-Chung |
| 9 (RLIN) | 40410 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | LIN, Ming-Yuan |
| 9 (RLIN) | 40411 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total Quality Management & Business Excellence |
| Related parts | 20, 11-12, p. 1321-1335 |
| Place, publisher, and date of publication | Oxfordshire : Routledge, nov./dez. 2009 |
| International Standard Serial Number | ISSN 14783363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20100520 |
| Operator's initials, OID (RLIN) | 1621^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20100531 |
| Operator's initials, OID (RLIN) | 1329^b |
| Cataloger's initials, CIN (RLIN) | Carolina |
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