The role of ISO 9000 in improving the quality of service delivery of Hong Kong's public housing programs (Record no. 33933)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01433naa a2200217uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0060216261937 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211172406.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 100602s1996 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | CASTLEDINE, Doug |
| 9 (RLIN) | 40850 |
| 245 10 - TITLE STATEMENT | |
| Title | The role of ISO 9000 in improving the quality of service delivery of Hong Kong's public housing programs |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York : |
| Name of publisher, distributor, etc. | Marcel Dekker, |
| Date of publication, distribution, etc. | 1996 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | This paper reports on research undertaken in Hong Kong on the impact of IS0 9000 (International Standards Organization 9000 series standards for Quality Management Systems) quality management standards in the improvement and assurance of quality service and products. The Hong Kong Housing Authority provides an appropriate context and database for this research as it has undertaken to implement the IS0 9000 quality management standards across its range of public housing construction and maintenance services and is able to provide the researchers with before and after scenarios which facilitate measurement of the impact of the standards on service quality. |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Volume 19 |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Numbers 11-12 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | BANNISTER, Barry |
| 9 (RLIN) | 40851 |
| 773 08 - HOST ITEM ENTRY | |
| Title | International Journal of Public Administration - IJPA |
| Related parts | 19, 11-12, p. 2167-2193 |
| Place, publisher, and date of publication | New York : Marcel Dekker, 1996 |
| International Standard Serial Number | ISSN 01900692 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20100602 |
| Operator's initials, OID (RLIN) | 1626^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20100604 |
| Operator's initials, OID (RLIN) | 1519^b |
| Cataloger's initials, CIN (RLIN) | Carolina |
No items available.
