Performance pledges-power to the consumer or a quagmire in public service legitimation? (Record no. 34083)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01547naa a2200181uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0060714375037 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211172515.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 100607s1996 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | CHEUNG, Anthony B. L. |
| 9 (RLIN) | 2167 |
| 245 10 - TITLE STATEMENT | |
| Title | Performance pledges-power to the consumer or a quagmire in public service legitimation? |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York : |
| Name of publisher, distributor, etc. | Marcel Dekker, |
| Date of publication, distribution, etc. | 1996 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | One of the latest initiatives in Hong Kong's public sector reform is the launch of performance pledges in 1992, which have essentially been modelled on citizen's charters in the United Kingdom. While the stated aims of performance pledges, citizen's charters, or similar initiatives, are to raise the standard of public services and to make such services answer better to the needs of ordinary people, hence empowering the public service consumers, this latest consumerist trend in public management has more far-reaching implications, both in terms of the organization as well as the legitimation of public service provision. This article examines such implications, with specific reference to the Hong Kong situation, and argues that the outcome of the development seems to point to the empowerment of public managers rather than the consumers as the official rhetoric would imply. |
| 773 08 - HOST ITEM ENTRY | |
| Title | International Journal of Public Administration - IJPA |
| Related parts | 19, 2, p. 233-259 |
| Place, publisher, and date of publication | New York : Marcel Dekker, 1996 |
| International Standard Serial Number | ISSN 01900692 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20100607 |
| Operator's initials, OID (RLIN) | 1437^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20100609 |
| Operator's initials, OID (RLIN) | 1634^b |
| Cataloger's initials, CIN (RLIN) | Carolina |
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