The power of TQM : (Record no. 36683)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01605naa a2200229uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0100515534037 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211173737.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 101005s2010 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | TANNINEN, Kati |
| 9 (RLIN) | 42492 |
| 245 10 - TITLE STATEMENT | |
| Title | The power of TQM : |
| Remainder of title | analysis of its effects on profitability, productivity and customer satisfaction |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxfordshire : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | Jan./Feb. 2010 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | This article analyses the effects of total quality management (TQM) in an organisational context. In our analysis we study how the experience (or age or application time) of TQM and the depth (level of self-assessing scores of the business unit) of TQM affect the performance of the unit measured with customer satisfaction, profitability and productivity. Our unique research setting was based on longitudinal data from a global integrated process products company. The results of our analysis indicated that TQM does have an effect on all three types of performance measured. However, there was variation in whether the effects come from the experience of TQM or its implementation. As the results of this study are based on one Case Company, the utilisation of the results as such may be somewhat limited |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Volume 21 |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Numbers 1-2 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | PUUMALAINEN, Kaisu |
| 9 (RLIN) | 42493 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | SANDSTRÖM, Joana |
| 9 (RLIN) | 42494 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total Quality Management & Business Excellence |
| Related parts | 21, 1-2, p. 171-184 |
| Place, publisher, and date of publication | Oxfordshire : Routledge, Jan./Feb. 2010 |
| International Standard Serial Number | ISSN 14783363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20101005 |
| Operator's initials, OID (RLIN) | 1553^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20101006 |
| Operator's initials, OID (RLIN) | 1736^b |
| Cataloger's initials, CIN (RLIN) | Carolina |
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