An assessment of the quality of a tourist destination : (Record no. 36688)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01654naa a2200229uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0100516193337 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211173742.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 101005s2010 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | LÓPEZ-TORO, Alberto A. |
| 9 (RLIN) | 42502 |
| 245 10 - TITLE STATEMENT | |
| Title | An assessment of the quality of a tourist destination : |
| Remainder of title | the case of Nerja, Spain |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxfordshire : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | Mar./Apr. 2010 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | Quality improvement is one of the strategies that many tourist destinations are currently using in order to increase their competitiveness in international tourist markets. In this respect, this paper analyses existing perceptions on the quality of Nerja as a tourist destination by using a measurement tool to specify and quantify perceived quality levels. The method used in this paper is a modified version of the well-known SERVQUAL scale, widely used to measure quality of service. Apart from verifying the validity of the tool used, the results of this study highlight the importance of hotel services, the climate and the beauty of the landscape, and the friendliness of personnel towards customers. It must be pointed out, however, that overcrowding stands out as the biggest problem which may adversely affect Nerja's future as a tourist destination |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Volume 21 |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Numbers 3-4 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | DÍAZ-MUÑOZ, Rocío |
| 9 (RLIN) | 42503 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | PÉREZ-MORENO, Salvador |
| 9 (RLIN) | 42504 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total Quality Management & Business Excellence |
| Related parts | 21, 3-4, p. 269-290 |
| Place, publisher, and date of publication | Oxfordshire : Routledge, Mar./Apr. 2010 |
| International Standard Serial Number | ISSN 14783363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20101005 |
| Operator's initials, OID (RLIN) | 1619^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20101006 |
| Operator's initials, OID (RLIN) | 1740^b |
| Cataloger's initials, CIN (RLIN) | Carolina |
No items available.
