Development of a performance measurement framework for SMEs (Record no. 36706)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02041naa a2200217uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0100517025437 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211173752.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 101005s2010 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | SOUSA, Sérgio |
| 9 (RLIN) | 42530 |
| 245 10 - TITLE STATEMENT | |
| Title | Development of a performance measurement framework for SMEs |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxfordshire : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | May/June 2010 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | Quality gurus all recognise the importance of measurement to track progress and ensure quality improvement according to an accepted plan. They emphasise the use of local measures for evaluating performance because of the ease with which a standard can be established. To measure quality, all areas of an organisation and its environment must be addressed. A performance measurement system (PMS) must contribute to and be integrated with other management objectives. In addition, the benefits of using such a system should outweigh its cost. By integrating quality with dimensions of company performance related with core, support and management processes, and considering the constraints associated with small and medium enterprises (SMEs), a framework to foster their performance was developed. The aim was to provide a strategy for implementing various quality measurement tools as part of a continuous improvement programme. The resultant framework is also a means of complying with the associated principles of ISO 9001. Overall, it is argued that the maturity of an SME affects the success of PMSs and quality management systems (QMSs). Finally, this work attempts to bridge the gap between theory and practice by providing SMEs with a framework to help them improve, and thus become more competitive and sustainable |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Volume 21 |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Numbers 5-6 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | ASPINWALL, Elaine |
| 9 (RLIN) | 24538 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total Quality Management & Business Excellence |
| Related parts | 21, 5-6, p. 475-502 |
| Place, publisher, and date of publication | Oxfordshire : Routledge, May/June 2010 |
| International Standard Serial Number | ISSN 14783363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20101005 |
| Operator's initials, OID (RLIN) | 1702^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20101006 |
| Operator's initials, OID (RLIN) | 1743^b |
| Cataloger's initials, CIN (RLIN) | Carolina |
No items available.
