The evaluation of quality attributes of NPO products : (Record no. 36708)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01346naa a2200229uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0100517423737 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211173754.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 101005s2010 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | YUE, Xie |
| 9 (RLIN) | 42534 |
| 245 10 - TITLE STATEMENT | |
| Title | The evaluation of quality attributes of NPO products : |
| Remainder of title | a case in medical garments |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxfordshire : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | May/June 2010 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | This paper conducts a comprehensive study on how to apply the Kano model series to identify the influence of different quality attributes on customer satisfaction in NPO products through investigating the medical garment provided by an NPO. Eleven quality attributes are identified for the medical garment products and the classification and prioritisation of the quality attributes are realised through incorporating the basic Kano model, the CS coefficient matrix and continuous analysis. The results of this paper contribute to both the existing literature and practical management |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Volume 21 |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Numbers 5-6 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | CHI LEUNG, Hui |
| 9 (RLIN) | 42535 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | SAU, Fun Ng |
| 9 (RLIN) | 42536 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total Quality Management & Business Excellence |
| Related parts | 21, 5-6, p. 517-536 |
| Place, publisher, and date of publication | Oxfordshire : Routledge, May/June 2010 |
| International Standard Serial Number | ISSN 14783363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20101005 |
| Operator's initials, OID (RLIN) | 1742^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20101006 |
| Operator's initials, OID (RLIN) | 1743^b |
| Cataloger's initials, CIN (RLIN) | Carolina |
No items available.
