A study of the quality of police services in exercising public power in Taiwan (Record no. 36709)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02106naa a2200229uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0100517442537 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211173755.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 101005s2010 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | KUO-KUANG, Chu |
| 9 (RLIN) | 42537 |
| 245 10 - TITLE STATEMENT | |
| Title | A study of the quality of police services in exercising public power in Taiwan |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxfordshire : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | May/June 2010 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | Meetings and parades are channels for people to express opinions in Taiwan and in other democratic countries. The quality of services of the police when handling public gatherings and maintaining peace and order are the main focus of this research. Since the police often face the challenge of dealing with large crowds of people, in terms of the quality of police services, the disparity in people's opinions of the quality of police services serves as a reference in determining people's satisfaction level towards police services. In this research, five dimensions in business management quality of services proposed by Parasuraman, Zeithaml and Berry (reliability, responsiveness, assurance, empathy and tangibles), and two special dimensions (timeliness and legitimacy) in professional police work are adopted to analyse the quality of police services. It is found that there is a significant difference between people's expectations and perceptions of the quality of police services. Based on fuzzy analysis, the quality of police services when they are carrying out their work is not satisfactory. In the future, police officers should review the service policies. Finally, four suggestions for police services are proposed in this article. It is expected that they will help enhance the quality of services rendered by police officers |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Volume 21 |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Numbers 5-6 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | CHI-HUA, Li |
| 9 (RLIN) | 42538 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | PO-HSIEN, Chiu |
| 9 (RLIN) | 42539 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total Quality Management & Business Excellence |
| Related parts | 21, 5-6, p. 537-552 |
| Place, publisher, and date of publication | Oxfordshire : Routledge, May/June 2010 |
| International Standard Serial Number | ISSN 14783363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20101005 |
| Operator's initials, OID (RLIN) | 1744^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20101006 |
| Operator's initials, OID (RLIN) | 1743^b |
| Cataloger's initials, CIN (RLIN) | Carolina |
No items available.
