The impact of human resource capabilities on internal customer satisfaction and organisational effectiveness (Record no. 36719)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01596naa a2200217uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0100614381537 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211173801.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 101006s2010 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | WAN-JING, Chang April |
| 9 (RLIN) | 42552 |
| 245 10 - TITLE STATEMENT | |
| Title | The impact of human resource capabilities on internal customer satisfaction and organisational effectiveness |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxfordshire : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | May/June 2010 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | This study examined the impact of human resource (HR) capabilities on internal customer satisfaction and organisational effectiveness. It drew on data from HR managers and line managers; a total of 238 valid matches was obtained. Structural equation modelling was employed to examine the proposed model. The results showed that some HR capabilities appear to be linked to internal customer satisfaction and organisational effectiveness. The implications for practitioners were to modify and emphasise certain HR practices, and to emphasise the role of internal customers for organisational effectiveness enhancement. These findings revealed the importance of internal customers in enhancing employee morale, organisational commitment, employee productivity, turnover rate and the organisation's ability to attract talent |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Volume 21 |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Numbers 5-6 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | TUNG, Huang Chung |
| 9 (RLIN) | 42553 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total Quality Management & Business Excellence |
| Related parts | 21, 5-6, p. 633-648 |
| Place, publisher, and date of publication | Oxfordshire : Routledge, May/June 2010 |
| International Standard Serial Number | ISSN 14783363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20101006 |
| Operator's initials, OID (RLIN) | 1438^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20101006 |
| Operator's initials, OID (RLIN) | 1744^b |
| Cataloger's initials, CIN (RLIN) | Carolina |
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