Public service use and perceived performance : (Record no. 37633)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01742naa a2200205uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0120716335937 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211173942.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 101207s2010 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | RYZIN, Gregg G van. |
| 9 (RLIN) | 17700 |
| 245 10 - TITLE STATEMENT | |
| Title | Public service use and perceived performance : |
| Remainder of title | an empirical note on he nature of the relationship |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Malden : |
| Name of publisher, distributor, etc. | Wiley-Blackwell, |
| Date of publication, distribution, etc. | June 2010 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | Citizen surveys often measure service use as well as perceived performance, typically in the form of quality or satisfaction ratings. But little attention has been paid to the relationship between public service use and satisfaction. How do the service ratings or satisfaction judgements of frequent users differ from those of infrequent users? Is the direction of the use-satisfaction relationship positive or negative? Or perhaps non-linear? And does the direction or form of the relationship differ across services? |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | Using data from New York, we examine the relationship between use and perceived performance for five services: buses, subways, parks, public libraries, and roads. Interestingly, this relationship often appears curvilinear, with satisfaction initially rising with use, to a point after which it begins to diminish. We offer some substantive interpretations of this pattern, as well as some practical implications for the analysis and understanding of citizen surveys for policy and management purposes |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | CHARBONNEAU, Étienne |
| 9 (RLIN) | 36037 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Public Administration: an international quarterly |
| Related parts | 88, 2, p. 551-563 |
| Place, publisher, and date of publication | Malden : Wiley-Blackwell, June 2010 |
| International Standard Serial Number | ISSN 00333298 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20101207 |
| Operator's initials, OID (RLIN) | 1633^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20101217 |
| Operator's initials, OID (RLIN) | 1129^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
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