The effects of nationality of origin on satisfaction : (Record no. 37686)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01468naa a2200229uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0120915552037 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211174025.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 101209s2010 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | MARZO-NAVARRO, M. |
| 9 (RLIN) | 43267 |
| 245 10 - TITLE STATEMENT | |
| Title | The effects of nationality of origin on satisfaction : |
| Remainder of title | an application for the public service of social housing |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxfordshire : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | July/Aug. 2010 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | The public administrations are implementing quality systems that require analysing citizen satisfaction. The demand for services is increasing from a growing segment of the population: immigrants. This work seeks to fulfill two objectives: determine the elements that have an impact on citizen satisfaction with a public service and analyse if there are differences in these elements depending on the nationality of the citizen demanding the service. The results show that citizen satisfaction is determined by the personnel and by the tangible elements. Moreover, the personnel element has a greater effect on satisfaction when the citizen is a foreigner |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Volume 21 |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Numbers 7-8 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | PEDRAJA-IGLESIAS, M. |
| 9 (RLIN) | 43268 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | RIVERA-TORRES, P |
| 9 (RLIN) | 43269 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total Quality Management & Business Excellence |
| Related parts | 21, 7-8, p. 849-862 |
| Place, publisher, and date of publication | Oxfordshire : Routledge, July/Aug. 2010 |
| International Standard Serial Number | ISSN 14783363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20101209 |
| Operator's initials, OID (RLIN) | 1555^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20101209 |
| Operator's initials, OID (RLIN) | 1710^b |
| Cataloger's initials, CIN (RLIN) | Carolina |
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