A comparative analysis of the ports of Incheon and Shanghai : (Record no. 37766)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01747naa a2200229uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0121417174537 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211174142.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 101214s2010 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | CHUL-HO, Cho |
| 9 (RLIN) | 43373 |
| 245 10 - TITLE STATEMENT | |
| Title | A comparative analysis of the ports of Incheon and Shanghai : |
| Remainder of title | the cognitive service quality of ports, customer satisfaction, and post-behaviour |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxfordshire : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | Sep./Oct. 2010 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | This study introduces three dimensions of port service quality in order to identify their effects on customer satisfaction, loyalty, and referral intentions. The findings of this study imply a shift in the factors of cognitive service quality for customer satisfaction - from traditional endogenous quality to exogenous and relational quality. Comparative examination of the ports by moderator variables of spatial patterns and customer scale shows that the improvement of relational quality and the strategic management of exogenous factors, such as hinterland and tree trade zones, were identified as pending tasks for the port of Incheon. For the port of Shanghai, customers are found, on a large scale, to be sensitive to the port service quality compared to customers on a smaller scale - which requires strategic investments to enhance both internal and external service quality for larger shipping companies |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Volume 21 |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Number 9-10 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | BYUNG-IL, Kim |
| 9 (RLIN) | 43374 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | JAE-HOON, Hyun |
| 9 (RLIN) | 43375 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total Quality Management & Business Excellence |
| Related parts | 21, 9-10, p. 919-930 |
| Place, publisher, and date of publication | Oxfordshire : Routledge, Sep./Oct. 2010 |
| International Standard Serial Number | ISSN 14783363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20101214 |
| Operator's initials, OID (RLIN) | 1717^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20120110 |
| Operator's initials, OID (RLIN) | 1535^b |
| Cataloger's initials, CIN (RLIN) | Carolina |
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