Total quality management (TQM) strategy and organisational characteristics : (Record no. 37767)
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| fixed length control field | 02524naa a2200229uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0121417212337 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211174143.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 101214s2010 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | HOANGA, Dinh Thai |
| 9 (RLIN) | 43376 |
| 245 10 - TITLE STATEMENT | |
| Title | Total quality management (TQM) strategy and organisational characteristics : |
| Remainder of title | evidence from a recent WTO member |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxfordshire : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | Sept./Oct. 2010 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | This paper presents a comparative study on the relationship between implementing total quality management (TQM) and organisational characteristics (size, type of industry, type of ownership, and degree of innovation) in a newly industrialised country in South East Asia. Vietnam has become the 150th member of the World Trade Organisation (WTO) since January 2007, and this is the first empirical study to examine TQM practices in Vietnam. Analysis through Structural Equation Modelling, t-test and MANOVA of survey data from 222 manufacturing and service companies produced three major findings. First, this study supports previous research findings that TQM can be considered as set of practices. Second, industries in Vietnam have deployed certain TQM practices (customer focus and top management commitment) at much higher levels than others, namely information and analysis system, education and training, employee empowerment, and process management. Finally, MANOVA shows a clear difference in TQM practices by company size, industry type, and degree of innovation. Large companies had higher implementation levels across almost all practices except for teamwork and open organisation when compared to small- and medium-sized companies. TQM practices were statistically more significant in manufacturing companies compared to service companies, and firms having a higher degree of innovation also showed higher levels of TQM practice implementation. In particular, the low deployment of TQM practices in service industries, where TQM has been considered as order-qualifier, highlights the challenges for Vietnam's service industries that pursue TQM to successfully compete in the global marketplace |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Volume 21 |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Numbers 9-10 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | IGELB, Barbara |
| 9 (RLIN) | 43377 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | LAOSIRIHONGTHONG, Tritos |
| 9 (RLIN) | 43378 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total Quality Management & Business Excellence |
| Related parts | 21, 9-10, p. 931-352 |
| Place, publisher, and date of publication | Oxfordshire : Routledge, Sept./Oct. 2010 |
| International Standard Serial Number | ISSN 14783363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20101214 |
| Operator's initials, OID (RLIN) | 1721^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20110118 |
| Operator's initials, OID (RLIN) | 1705^b |
| Cataloger's initials, CIN (RLIN) | Carolina |
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