Multichannel delivery of public services : (Record no. 37847)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01890naa a2200229uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0121713495037 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211174302.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 101217s2010 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | GAGNON, Yves- C. |
| 9 (RLIN) | 3864 |
| 245 10 - TITLE STATEMENT | |
| Title | Multichannel delivery of public services : |
| Remainder of title | a new and complex management challenge |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Philadelphia : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | April 2010 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | A strategic challenge facing all governments today is how to deliver services effectively and efficiently. At one time, they thought that they could meet this challenge by exploiting technology and going the E-government route with the promise of single-window, integrated, intelligent service delivery. Very quickly, however, they had to accept the fact that they would have to overcome a multitude of obstacles and that individual and corporate clients often preferred to receive service in traditional ways. |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | As a result, the delivery of public services is becoming increasingly multichannel: over the counter, by mail and telephone, over the Internet, via text and television, etc. There is therefore a need to identify some kind of model for managing this highly complex new phenomenon effectively and efficiently. By conducting research in the field with the help of case studies and international benchmarking, it was possible to identify the main variables in the degree of effectiveness and efficiency of multichannel public service delivery and develop the outline of a model representing the underlying factors |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | POSADA, Elizabeth |
| 9 (RLIN) | 43512 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | BOURGAULT, Mario |
| 9 (RLIN) | 39241 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | NAUD, Alain |
| 9 (RLIN) | 43513 |
| 773 08 - HOST ITEM ENTRY | |
| Title | International Journal of Public Administration - IJPA |
| Related parts | 33, 5, p. 213-222 |
| Place, publisher, and date of publication | Philadelphia : Routledge, April 2010 |
| International Standard Serial Number | ISSN 01900692 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20101217 |
| Operator's initials, OID (RLIN) | 1349^b |
| Cataloger's initials, CIN (RLIN) | Daiane |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20110119 |
| Operator's initials, OID (RLIN) | 1216^b |
| Cataloger's initials, CIN (RLIN) | Carolina |
No items available.
