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Business process re-engineering and balanced scorecard in swedish public sector organizations : (Record no. 37853)

000 -LEADER
fixed length control field 01456naa a2200193uu 4500
001 - CONTROL NUMBER
control field 0121714041137
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20190211174308.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 101217s2010 xx ||||gr |0|| 0 eng d
999 ## - SYSTEM CONTROL NUMBERS (KOHA)
Koha Dewey Subclass [OBSOLETE] PHL2MARC21 1.1
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name FALTHOLM, Ylva
9 (RLIN) 43519
245 10 - TITLE STATEMENT
Title Business process re-engineering and balanced scorecard in swedish public sector organizations :
Remainder of title solutions for problems or problems for solutions?
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Philadelphia :
Name of publisher, distributor, etc. Routledge,
Date of publication, distribution, etc. May 2010
520 3# - SUMMARY, ETC.
Summary, etc. This article analyzes and discusses the adoption and implementation of Business Process Re-Engineering (BPR) at a hospital and Balanced Scorecard (BSC) at a local government. At the hospital, BPR was adopted as a solution to problems, but became de-coupled from operations, and later used for legitimacy reasons. At the local government, without having identified clear problems, BSC was adopted as an attractive solution but became coupled, rather than de-coupled, to operations. Our study shows that de-coupling does not follow the path proposed by neo-institutional theory, and that legitimacy from popular management concepts can be obtained both by coupling and by de-coupling the concepts from operations
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name NILSSON, Kent
9 (RLIN) 43520
773 08 - HOST ITEM ENTRY
Title International Journal of Public Administration - IJPA
Related parts 33, 6, p. 302-310
Place, publisher, and date of publication Philadelphia : Routledge, May 2010
International Standard Serial Number ISSN 01900692
Record control number
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Periódico
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20101217
Operator's initials, OID (RLIN) 1404^b
Cataloger's initials, CIN (RLIN) Daiane
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20110119
Operator's initials, OID (RLIN) 1213^b
Cataloger's initials, CIN (RLIN) Carolina

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

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