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Evaluating satisfaction with PCM services for school construction : (Record no. 39612)

000 -LEADER
fixed length control field 02161naa a2200301uu 4500
001 - CONTROL NUMBER
control field 1060614523037
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20190211175246.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 110606s2010 xx ||||gr |0|| 0 eng d
999 ## - SYSTEM CONTROL NUMBERS (KOHA)
Koha Dewey Subclass [OBSOLETE] PHL2MARC21 1.1
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name CHEN, Wei Tong
9 (RLIN) 23460
245 10 - TITLE STATEMENT
Title Evaluating satisfaction with PCM services for school construction :
Remainder of title a case study of primary school projects
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Oxford :
Name of publisher, distributor, etc. Elsevier,
Date of publication, distribution, etc. apr. 2010
520 3# - SUMMARY, ETC.
Summary, etc. The lack of school construction professionals in Taiwan typically leads to poor construction scheduling and quality. Professional construction management (PCM) is thus introduced to minimize defects in school construction projects. However, satisfaction with PCM services remains unknown because there is no evaluation for such services. This study presents a satisfaction evaluation model for PCM services based on client needs. Based on the five phases of a project life cycle (PLC), the proposed model was used to measure satisfaction with PCM services provided to 19 school construction projects in central Taiwan. It was found that the clients of school construction projects were seeking greater PCM assistance during the planning and construction phases than during any other PLC phase. Compared with other phases, the bid and tender phase received the least demand for PCM assistance. Furthermore, the PCM consultant failed to provide consistent service quality, especially for services during the planning and design phases. Applying PCM to school construction projects is believed to be a feasible approach for improving the quality of Taiwanese school construction
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Gestão de Projetos
9 (RLIN) 13021
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Modelo de Gestão
9 (RLIN) 12032
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Satisfação do Cliente
9 (RLIN) 12074
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Prestação de Serviços
9 (RLIN) 14321
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Segundo Sestor
9 (RLIN) 44896
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Estudo de Caso
9 (RLIN) 11993
651 #4 - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME
Geographic name Taiwan
9 (RLIN) 13670
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name LIAO, Shen Li
9 (RLIN) 44897
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name LU, Chun Sheng
9 (RLIN) 44898
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name MORTIS, Leonard
9 (RLIN) 44899
773 08 - HOST ITEM ENTRY
Title International Journal of Project Management
Related parts 28, 3, p. 296-310
Place, publisher, and date of publication Oxford : Elsevier, apr. 2010
International Standard Serial Number ISSN 02637863
Record control number
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Periódico
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20110606
Operator's initials, OID (RLIN) 1452^b
Cataloger's initials, CIN (RLIN) Daiane
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20110728
Operator's initials, OID (RLIN) 1016^b
Cataloger's initials, CIN (RLIN) Keicielle

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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