Self-assessment for measuring business excellence : (Record no. 39910)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02307naa a2200277uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 1080117321741 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211175344.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 110801s2010 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | POLITIS, Yannis; |
| 9 (RLIN) | 45123 |
| 245 10 - TITLE STATEMENT | |
| Title | Self-assessment for measuring business excellence : |
| Remainder of title | The MUSABE method |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxfordshire : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | nov./dec. 2010 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | The multicriteria method MUSABE (MUlticriteria Self Assessment for Business Excellence) to measure and analyse an organisation's performance is presented in this paper. The MUSABE method is based on the principles of Multicriteria Analysis and assumes that the performance of an organisation on a set of discrete criteria, representing the effectiveness of the procedures it uses, can define its global performance. On the other hand, the decomposition of these criteria can explain the reasons for the achieved performance. The proposed methodology consists of an integrated framework of evaluation criteria based on international self-assessment models, of an analytical procedure to implement self assessment and of a set of quantitative tools assisting with better analysis of the results. The performance of the organisation on the discrete set of criteria is based on the perceptions of different stakeholders who are affected by particular services of the organisation and are collected through specialised questionnaires. The main advantages of the MUSABE method concern the existence of a specifically defined procedure to implement self assessment, the easy analysis of the causes for the achieved performance contributing to the development of effective action plans and the ability to implement different parts of the criteria framework to benchmark important sectors. |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Volume 21 |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Número 11-12 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Qualidadade Total |
| 9 (RLIN) | 45124 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Análise Crítica |
| 9 (RLIN) | 44417 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Técnica Administrativa |
| 9 (RLIN) | 12835 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Avaliação de Desempenho |
| 9 (RLIN) | 12937 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Retroalimentação |
| 9 (RLIN) | 13588 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | SISKOS, Yannis |
| 9 (RLIN) | 45125 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total Quality Management & Business Excellence |
| Related parts | 21, 11-12, p. 1063-1083 |
| Place, publisher, and date of publication | Oxfordshire : Routledge, nov./dec. 2010 |
| International Standard Serial Number | ISSN 14783363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20110801 |
| Operator's initials, OID (RLIN) | 1732^b |
| Cataloger's initials, CIN (RLIN) | Geisneer |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20110829 |
| Operator's initials, OID (RLIN) | 1105^b |
| Cataloger's initials, CIN (RLIN) | Carolina |
No items available.
