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Preparing Jordanian university services to implement a quality self-assessment methodology (Record no. 39940)

000 -LEADER
fixed length control field 01613naa a2200241uu 4500
001 - CONTROL NUMBER
control field 1080312121337
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20190211175401.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 110803s2011 xx ||||gr |0|| 0 eng d
999 ## - SYSTEM CONTROL NUMBERS (KOHA)
Koha Dewey Subclass [OBSOLETE] PHL2MARC21 1.1
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name TARÍ, Juan José
9 (RLIN) 40328
245 10 - TITLE STATEMENT
Title Preparing Jordanian university services to implement a quality self-assessment methodology
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Name of publisher, distributor, etc. Sage,
Date of publication, distribution, etc. mar. 2011
520 3# - SUMMARY, ETC.
Summary, etc. The purpose of this article is to analyse the European Foundation for Quality Management (EFQM) self-assessment model in higher education institutions (HEIs) in Spain and in Jordan, and show what Jordanian HEIs have learnt from the Spanish experience. The article uses a case study methodology on eight administrative services provided by a public university in Spain and seven services provided by one public and one private university in Jordan. The findings show the steps that an administrative service may follow in order to apply the questionnaire approach to self-assessment in a successful manner. It provides lessons for decision-makers and managers from other public services in HEIs in Jordan, and other developing countries, who wish to perform an exercise in self-assessment using a questionnaire approach.
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Qualidade Total
9 (RLIN) 13039
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Serviço Público
9 (RLIN) 12780
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Autodesenvolvimento
9 (RLIN) 12079
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Modelo de Gestão
9 (RLIN) 12032
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name MADELEINE, Carolina
9 (RLIN) 45140
773 08 - HOST ITEM ENTRY
Title International Review of Administrative Sciences
Related parts 77, 1, p. 138-158
Place, publisher, and date of publication Sage, mar. 2011
International Standard Serial Number ISSN 00208523
Record control number
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Periódico
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20110803
Operator's initials, OID (RLIN) 1212^b
Cataloger's initials, CIN (RLIN) Fernanda
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20111005
Operator's initials, OID (RLIN) 1645^b
Cataloger's initials, CIN (RLIN) Keicielle

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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