Testing the criticality of HR-TQM factors in the Malaysian higher education context (Record no. 39953)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 02033naa a2200289uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 1080316465841 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211175409.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 110803s2010 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | ALI, Noor Azman |
| 9 (RLIN) | 45159 |
| 245 10 - TITLE STATEMENT | |
| Title | Testing the criticality of HR-TQM factors in the Malaysian higher education context |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxfordshire : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | nov./dec. 2010 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | The aim of this paper is to provide evidence on the degree of criticality and reliability tests for human resource (HR) related critical success factors (CSFs) in TQM implementation. This involves identifying and defining the HR-related CSFs from an exhaustive source of literature reviews on quality initiatives. In higher education (HE) contexts, the CSFs in TQM programmes emphasise more management commitment, HR management and quality working attitudes for customer satisfaction. Therefore, the soft or HR aspects in the literature review stand as the fundamental issue of concern for organizational management in quality planning and creating a quality working climate to ensure successful expected performance. Using Statistical Package for Social Sciences (SPSS), the HR-related CSFs that have high mean scores and reliability coefficients, are teamwork spirit, competent staff, customer-focus orientation and visionary leadership. Other factors have reasonably high scores and are recommended to be included in similar research in contexts other than simply the HE context. |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Volume 21 |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Número 11-12 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Qualidade Total |
| 9 (RLIN) | 13039 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Gestão de Pessoas |
| 9 (RLIN) | 12017 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Indicador de Desempenho |
| 9 (RLIN) | 14201 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Ensino Superior |
| 9 (RLIN) | 12905 |
| 651 #4 - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME | |
| Geographic name | Malásia |
| 9 (RLIN) | 14108 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | MAHAT, Fauziah |
| 9 (RLIN) | 45160 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | ZAIRI, Mohamed |
| 9 (RLIN) | 35609 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total Quality Management & Business Excellence |
| Related parts | 21, 11-12, p. 1177-1188 |
| Place, publisher, and date of publication | Oxfordshire : Routledge, nov./dec. 2010 |
| International Standard Serial Number | ISSN 14783363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20110803 |
| Operator's initials, OID (RLIN) | 1646^b |
| Cataloger's initials, CIN (RLIN) | Geisneer |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20110815 |
| Operator's initials, OID (RLIN) | 1501^b |
| Cataloger's initials, CIN (RLIN) | Geisneer |
No items available.
