C-Kano model : (Record no. 39954)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02125naa a2200289uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 1080317011441 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211175410.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 110803s2010 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | CHEN, Long-Sheng |
| 9 (RLIN) | 45161 |
| 245 10 - TITLE STATEMENT | |
| Title | C-Kano model : |
| Remainder of title | a novel approach for discovering attractive quality elements |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxfordshire : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | nov./dec. 2010 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | The theory of attractive quality (the Kano model) can offer a better understanding of how customers evaluate products, and helps practitioners to focus on the most important quality attributes to improve. However, in practice, users of the Kano model usually cannot find an attractive or one-dimensional quality element due to an improperly-designed questionnaire, poorly-defined quality attributes or lifecycle of quality attributes. Kano also indicated that attractive quality creation to bring a must-be product back to an attractive product is a tough task. To solve these issues, this study proposed a novel Creativity-based Kano model (C-Kano model) which integrates the creativity techniques, TRIZ and SCAMPER, into the traditional Kano model. The proposed C-Kano model not only discovers customer needs, but also creates attractive quality elements. In this study, an actual quality survey of Massively Multiplayer Online Role Playing Game (MMORPG) was used to evaluate the effectiveness of the C-Kano model. Compared with the traditional Kano model, the experimental results show that our proposed model is superior in discovering attractive quality elements. |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Volume 21 |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Número 11-12 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Modelo de Gestão |
| 9 (RLIN) | 12032 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Qualidade Total |
| 9 (RLIN) | 13039 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Satisfação do Cliente |
| 9 (RLIN) | 12074 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Técnica Administrativa |
| 9 (RLIN) | 12835 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | LIU, Cheng-Hsiang |
| 9 (RLIN) | 45162 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | HSU, Chun-Chin |
| 9 (RLIN) | 45163 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | LIN, Chin-Sen |
| 9 (RLIN) | 35000 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total Quality Management & Business Excellence |
| Related parts | 21, 11-12, p. 1189-1214 |
| Place, publisher, and date of publication | Oxfordshire : Routledge, nov./dec. 2010 |
| International Standard Serial Number | ISSN 14783363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20110803 |
| Operator's initials, OID (RLIN) | 1701^b |
| Cataloger's initials, CIN (RLIN) | Geisneer |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20110815 |
| Operator's initials, OID (RLIN) | 1501^b |
| Cataloger's initials, CIN (RLIN) | Geisneer |
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