Application of the total quality management approach in a Spanish retailer : (Record no. 40097)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01945naa a2200301uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 1081517285541 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211175440.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 110815s2010 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | CALLEJO MIGUEL, Blanco |
| 9 (RLIN) | 45251 |
| 245 10 - TITLE STATEMENT | |
| Title | Application of the total quality management approach in a Spanish retailer : |
| Remainder of title | the case of Mercadona |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxfordshire : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | Nov./Dec. 2010 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | This current article analyses the successful application of the total quality management (TQM) model by a firm in the Spanish commercial distribution sector. The TQM model implies a strategic, proactive and global approach that could prove appropriate in the face of a turbulent and changing environment, such as the one firms are currently experiencing. This article uses case study methodology to analyse the process by which Mercadona has implemented its TQM model, which involves different actions oriented to satisfying the needs of customers, employees, suppliers, society and capital. Applying this model allowed Mercadona to overcome a critical situation that threatened its very survival in the early 1990s, and since then the firm has bounced back to a position of leadership in its sector. Its excellent results and growth have caught the attention of both academics and industry rivals, in Spain and internationally. |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Volume 21 |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Números 11-12 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Qualidade Total |
| 9 (RLIN) | 13039 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Gestão da Qualidade |
| 9 (RLIN) | 14078 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Modelo de Gestão |
| 9 (RLIN) | 12032 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Stakeholder |
| 9 (RLIN) | 13425 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Satisfação do Cliente |
| 9 (RLIN) | 12074 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Estudo de Caso |
| 9 (RLIN) | 11993 |
| 651 #4 - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME | |
| Geographic name | Espanha |
| 9 (RLIN) | 12899 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | BRONCANO SANTIAGO, Gutierrez |
| 9 (RLIN) | 45252 |
| 773 08 - HOST ITEM ENTRY | |
| Title | Total Quality Management & Business Excellence |
| Related parts | 21, 11-12, p. 1365-1381 |
| Place, publisher, and date of publication | Oxfordshire : Routledge, Nov./Dec. 2010 |
| International Standard Serial Number | ISSN 14783363 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20110815 |
| Operator's initials, OID (RLIN) | 1728^b |
| Cataloger's initials, CIN (RLIN) | Geisneer |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20110831 |
| Operator's initials, OID (RLIN) | 1653^b |
| Cataloger's initials, CIN (RLIN) | Keicielle |
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