Can user perception influence the quality of water services? Evidence from León, Nicaragua (Record no. 41497)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01693naa a2200289uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 2013112493441 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240719063022.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 120131s2011 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | VÁSQUEZ, Willian F |
| 9 (RLIN) | 46187 |
| 245 10 - TITLE STATEMENT | |
| Title | Can user perception influence the quality of water services? Evidence from León, Nicaragua |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | Sage, |
| Date of publication, distribution, etc. | sept. 2011 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | This article investigates the validity of citizen feedback to evaluate the quality of water services in León, Nicaragua. Using generalized ordered logit models, this study presents a comprehensive evaluation of user satisfaction from water service characteristics. Potential asymmetries in the response of user satisfaction to relative perception of service performance are also investigated. Findings indicate that citizen satisfaction is based on basic service characteristics rather than socio-demographics, and that relativity matters. Users tend to overemphasize their frustration if they perceive that they have lower quality of water services than their peers, and understate their satisfaction if they perceive that they have better services |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 12780 |
| Topical term or geographic name entry element | Serviço Público |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Prestação de Serviços |
| 9 (RLIN) | 14321 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Satisfação do Cliente |
| 9 (RLIN) | 12074 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Retroalimentação |
| 9 (RLIN) | 13588 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Nicarágua |
| 9 (RLIN) | 14044 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 12710 |
| Topical term or geographic name entry element | América Latina |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | TRUDEAU, Jennifer |
| 9 (RLIN) | 46188 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | FRANCESCHI, Dina |
| 9 (RLIN) | 46189 |
| 773 08 - HOST ITEM ENTRY | |
| Title | International Review of Administrative Sciences |
| Related parts | 77, 3, p. 481-504 |
| Place, publisher, and date of publication | Sage, sept. 2011 |
| International Standard Serial Number | ISSN 00208523 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20120131 |
| Operator's initials, OID (RLIN) | 1249^b |
| Cataloger's initials, CIN (RLIN) | Geisneer |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20120313 |
| Operator's initials, OID (RLIN) | 0918^b |
| Cataloger's initials, CIN (RLIN) | Keicielle |
No items available.
