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Developing soft skills to manage user expectations in IT projects : (Record no. 42048)

000 -LEADER
fixed length control field 01500naa a2200193uu 4500
001 - CONTROL NUMBER
control field 2041115593241
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20190211180451.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 120411s2009 xx ||||gr |0|| 0 eng d
999 ## - SYSTEM CONTROL NUMBERS (KOHA)
Koha Dewey Subclass [OBSOLETE] PHL2MARC21 1.1
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name PETTER, Stacie
9 (RLIN) 35922
245 10 - TITLE STATEMENT
Title Developing soft skills to manage user expectations in IT projects :
Remainder of title Knowledge reuse among IT project managers
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Drexel Hill :
Name of publisher, distributor, etc. Project Management Institute,
Date of publication, distribution, etc. dec. 2009
520 3# - SUMMARY, ETC.
Summary, etc. This research explores information technology (IT) project managers' reuse of knowledge associated with soft skills when managing user expectations. Through interviews with IT project managers, several themes emerged: novelty of problems, conditions within the organization, types of available knowledge, and methods for reusing knowledge. Within this study, we discovered the need for additional research on how social norms and organizational conditions encourage or inhibit knowledge reuse. Furthermore, we identified a difference in the usefulness of knowledge captured in formal repositories according to levels of project management experience. The findings confirm, extend, and illuminate the current research associated with knowledge reuse in IT project management
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name RANDOLPH, Adriane B
9 (RLIN) 46702
773 08 - HOST ITEM ENTRY
Title Project Management Journal
Related parts 40, 4, p. 44-59
Place, publisher, and date of publication Drexel Hill : Project Management Institute, dec. 2009
International Standard Serial Number ISSN 87569728
Record control number
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Periódico
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20120411
Operator's initials, OID (RLIN) 1559^b
Cataloger's initials, CIN (RLIN) Geisneer
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20120611
Operator's initials, OID (RLIN) 1546^b
Cataloger's initials, CIN (RLIN) Carolina

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